At Nottish Lingerie & Adult Store, customer satisfaction is important to us. Due to the intimate nature of our products, we have specific return and refund guidelines to ensure hygiene and safety for all customers.

1. Returns

For hygiene and health reasons, lingerie, underwear, intimate apparel, adult toys, lubricants, condoms, and other intimate products cannot be returned or exchanged once opened, used, or if the original hygiene seal has been removed.

Returns are only accepted if:

  • The item is damaged upon delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is unopened, unused, and in its original packaging with all tags and seals intact.

2. Return Request

If you believe your order qualifies for a return, please contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Our support team will review your request and provide further instructions.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing times may vary depending on your bank or payment provider, typically 5–10 business days.

Shipping charges are generally non-refundable, unless the return is due to our error.

4. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping
  • Incorrectly shipped

Exchange requests must be submitted within 7 days of delivery.

5. Non-Returnable Items

The following items cannot be returned or refunded unless defective or incorrectly supplied:

  • Opened lingerie or underwear
  • Adult toys that have been opened or used
  • Lubricants, oils, condoms, and personal care products
  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of:

  • The product
  • Packaging
  • Shipping label

We will resolve the issue by offering a replacement, exchange, or refund where appropriate.

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

8. Shipping Costs

Unless the return is due to our mistake or a defective product:

  • Customers are responsible for return shipping costs.
  • We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Nottish Lingerie & Adult Store

Email: support@nottish.com