At Nottish, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process within 15 days of receiving your order. Please read the policy below to understand our terms and conditions.

1. Eligibility for Returns

• Items must be returned within 15 days from the date of delivery.
• Products must be unworn, unwashed, and in their original packaging, with all tags attached.
• Items that are damaged, used, or altered in any way will not be eligible for a return or refund.
• Certain intimate items may not be eligible for return due to hygiene concerns. Please check the product description for details.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used lingerie, bras, or intimate accessories.
• Items without original packaging or tags.

3. Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.
• Shipping charges (if applicable) are non-refundable.

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at support@nottish.com with your order number and details of the item you wish to return.
2. Our team will provide you with return instructions and an address for sending the item.
3. Pack the item securely to prevent damage during transit and ship it to the provided address.
4. Keep the return tracking number for your reference until the refund is processed.

5. Exchange Policy

• We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at support@nottish.com within 48 hours of delivery. We will work with you to resolve the issue promptly.

7. Cancellation Policy

• Orders can be canceled only if the cancellation request is made before the order has been shipped.
• Once the order is shipped, it cannot be canceled but can be returned under this Refund Policy.

8. Contact Us

For any questions or concerns regarding our Refund Policy, please email us at support@nottish.com. Our team is here to assist you.